Atom adds a conversations module inside Talkdesk: your agents answer WhatsApp, Instagram, Messenger and Telegram without switching platforms, with AI that summarizes every chat and suggests the reply.
Atom shows up as one more tab in Talkdesk. Your agents handle chats with the official WhatsApp API without leaving the tool they already use.
A multi-agent, multichannel module with quick replies, media and AI that works alongside your agents.
Hi, my order 1042 hasn't arrived and it's been 5 days.
I need it before Friday.
Hi Mariana, your order 1042 is on its way and arrives tomorrow, before Friday. I'll share the tracking number here.
Great, thank you so much.
2 messages from Mariana on WhatsApp
Order 1042 not delivered, needs it before Friday
Shipment on its way, estimated delivery tomorrow
Suggested reply ready
While the customer types, Atom's assistant summarizes the conversation and proposes the next reply. The agent reviews it and sends it.
Mariana R.WhatsAppCould you send me the catalog and your hours?10:41
Sure, here's the catalog. We're open Monday to Saturday, 9 a.m. to 7 p.m.
Your agents insert saved replies and send images, documents or audio without leaving Talkdesk.
WhatsApp, Instagram and Messenger arrive in the same module and are distributed among your agents.
AI answers at any hour, qualifies the request and passes the chat to an agent in Talkdesk when needed.
Diego M.
Lucía G.
Andrés P.
Sofía T.
Daniel K.Send approved WhatsApp templates and let AI handle the replies before passing them to an agent.
Customer Success
Project Manager
AI specialistNow we define which Talkdesk roles and users see the conversations module.
Session agenda
We help you install Atom in Talkdesk, assign roles and train the AI Agent on your operation.
Connecting Atom to Talkdesk is free and you can try it for 30 days at no cost from AppConnect. Our team guides you through the setup.
In Talkdesk, open Explore AppConnect, search for Atom and click Install.
Select your plan, which roles and users will have access and which ones are enabled automatically for new users.
In Atom, go to Settings > Platform > Integrations and click Connect. The conversations module shows up in Talkdesk.
Atom also connects with HubSpot, Salesforce, Meta, Google and 100+ platforms. WhatsApp becomes part of your whole stack, with end-to-end traceability.
Install Atom from Talkdesk AppConnect, choose your plan and which roles and users will have access. Then, in Atom, go to Settings > Platform > Integrations and connect Talkdesk. Our team guides you through the setup.
Connecting Atom to Talkdesk is free, and on AppConnect you can try it for 30 days at no cost. After that you need an Atom subscription.
WhatsApp, Instagram, Facebook Messenger and Telegram, among others, from a single multi-agent conversations module.
It generates a summary of every conversation and recommends a reply based on the context. An AI Agent can also answer 24/7, qualify the request and transfer the chat to an agent.
When you install it you choose which roles and users have access, and you can have it enabled automatically for new users in a role.
Yes, the Talkdesk Cards App Canvas app, which displays the Atom module. When you connect, Atom gives you the configuration file and the manual.
Yes. Send approved templates to many customers at once and let AI handle the replies so your agents aren't flooded.
The Professional plan costs USD 1,100 per month and includes 3 WhatsApp numbers, unlimited users and 5,500 conversations. The Enterprise plan is tailored. Both include AI components and integrations.
