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WhatsApp MultiAgent: advisors responding from several computers at the same time

Table of Contents: Press and Read What You Need!

  1. Multi-user WhatsApp: Multiple agents attending conversations on WhatsApp
  2. WhatsApp from multiple computers
  3. ATOM + WhatsApp, to enhance your conversations
  4. Usually people come to our message tray asking if our ATOM platform allows having a WhatsApp line attended by multiple advisers at the same time. The need for a multi-agent WhatsApp is growing more and more, some companies are already giving the real importance to their company WhatsApp account. 

    That is why in this article we address how it is possible to have a multi-user WhatsApp account, that is, multiple agents per account on WhatsApp.

    Multi-user WhatsApp: Multiple agents attending conversations on WhatsApp

    Currently the WhatsApp administration limits the ability to have a single person replying to customer messages, there is still no multi-user WhatsApp option, this is a nightmare for companies that have a high demand for messages from their customers, even, for those others who want to grow their customer service and sales through this channel. Fortunately, there are always safe alternatives, like our ATOM platform. 

    “ATOM is directly integrated with various digital channels, including WhatsApp, this allows all traffic directed to the integrated channels to be distributed among all agents,” explains Antony Hernández, ATOM technical support.

    whatsapp customer service

    Our ATOM conversational platform allows companies to have multi-user web WhatsApp, that is, multiple agents on WhatsApp at the same time, it also allows these leads to be distributed and each agent to have their own client portfolio.

    “ATOM distributes the incoming chats automatically among the available agents, this allows us to be more agile when selling / serving customers,” he says.

    WhatsApp from multiple computers

    Another aspect that limits companies in the current administration of WhatsApp is that the application allows you to have an open session on the web and on a mobile device. 

    “The integration of ATOM to WhatsApp allows this channel to be managed by agents located on different computers to have greater control and information on interactions with customers,” explains Antony Hernández, ATOM technical support. 

    The administration of WhatsApp from several computers is achieved thanks to the official integration of our ATOM platform, since until now there is no option to do it directly from the app. 

    Our intelligent platform encourages having a multi-user WhatsApp business account that facilitates communication between clients and companies, mainly guarantees the transfer of conversations to different advisers on WhatsApp, immediate responses, automated message sending, several simultaneous calls, history of interactions with customers, real-time tracking and much more. 

    With ATOM, companies can manage WhatsApp from multiple computers and work collaboratively.