More than a tool, it is a new era in which fluid interaction between people and machines is made possible, through a natural, simple and understandable language, whether on a Web, in an App or even on WhatsApp. To achieve this interaction, the Conversational Platforms make use of Artificial Intelligence (AI) which, through the well-known Chatbots, simulates for the user the experience of conversing (by voice or text) with a flesh and blood advisor, with the The difference is that it will be available to your clients 24/7 and that you will have all their answers instantly.
The conversation level of these Chatbots can be as specific as the products or services your company offers need. This will help your customers to find the product they are looking for, in the presentation, size and color they are looking for. In other words, you will achieve a more productive relationship between your company and your customers.